03 · Service
Website care, hosting help and technical support when you need it
Websites need looking after — updates, backups, the occasional emergency. Whether your site is hacked and down right now, or you just want someone reliable keeping it healthy, I provide hosting setup, maintenance, performance work and recovery support for businesses in Malaysia.
Site hacked or down right now? Hacked website recovery and malware cleanup →
Who it's for
- Your website is down, defaced or showing a security warning.
- No one is currently maintaining your site and updates are piling up.
- Your site is slow and you want it faster.
- You need to move your site to a new host, or set hosting up properly.
Problems it solves
- A hacked or malware-infected site that's hurting your reputation.
- Updates and backups that nobody is keeping on top of.
- Slow load times driving visitors away.
- Being locked out of, or unsure about, your own hosting and domain.
What's included
- Hosting and deployment setup done properly.
- Ongoing maintenance and updates (as a monthly care plan).
- Performance improvements to speed the site up.
- Malware removal and hacked-site recovery.
- Backups and basic uptime monitoring.
- Migrations to a new host or platform.
What's not included
- A guarantee of 100% uptime or that a site can never be compromised again.
- Third-party hosting or domain renewal fees (those stay in your name).
- Building new features — that's handled as a separate project.
Examples of what I can deliver
- A monthly website care / maintenance plan
- One-off fixes and troubleshooting
- Malware removal and site recovery
- A host or platform migration
- A performance tune-up
How the work goes
If the site is down, that comes first - I look before quoting.
You get a written account of what is wrong and what fixing it involves.
Updates, backups and monitoring run to a schedule, not by memory.
Ongoing care if you want it, ad-hoc help if you do not.
What I'll need from you
- Access to your website, hosting and domain (or the details to arrange it).
- A description of the problem or what you want maintained.
- For a recovery: when it started and anything you've noticed.
Care plans are monthly; one-off recovery is quoted per job. Tell me what's wrong and I'll price it after I've looked.
Common questions
My website has been hacked — can you help right now?
Yes. I can investigate a compromised site, remove malicious content where possible, restore a clean version where one is available, and improve the site's security afterwards. For the full recovery process and limitations, see the hacked website recovery and malware cleanup service.
Do you offer ongoing monthly maintenance?
Yes — a monthly care plan covers updates, backups, monitoring and small fixes so your site stays healthy without you having to think about it.
Can you move my site to a different host?
Yes. I handle migrations, including preserving your email and other DNS records so nothing breaks in the move.
Why is my website slow?
It's usually a mix of hosting, heavy images, and how the site is built. I'll diagnose the actual causes for your site and fix the ones that matter most.
Can you guarantee my site will never be hacked again?
No one honestly can. What I can do is remove the current problem, apply sensible hardening and backups, and reduce the risk considerably.
Let's talk about your project.
Tell me what's wrong, or what you'd like kept an eye on.